Consultant Wisdom

The Great Dilemma (7 Roles of a Coach)

Consultant Wisdom, Culture

The role of the coach or leader is to develop an individual’s skills without simultaneously putting the rest of the team in jeopardy.

What is it like to work here?

Consultant Wisdom, Organization Climate

SSCA has proven tools to capture an organizational or team culture.

Leadership and Customer Satisfaction

Consultant Wisdom, Culture

Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.

View from the Middle of the Boat

Consultant Wisdom

Leaders who misread a person’s needs cause chaos and possibly even danger depending on the situation. Plan ahead and define roles.

Another Frustrating Principle: Empowerment

Consultant Wisdom, Culture

You can’t empower people; they must empower themselves. Reward them for making decisions and taking risks, their work will be more satisfying.

Personal Leadership / Personal Growth

Consultant Wisdom, Culture

Timely leadership goals that have stood the test of time.

Reflections on Doubt

Consultant Wisdom, Motivating Dialogue

Modeling authentic behavior rather than perfection forms the basis for successful organizations.

Use What You Have

Consultant Wisdom, Culture

According to Peter Drucker, “There are no better people …. make them capable of doing the work.”

Why do you like being a firefighter?

Consultant Wisdom

Do you start more fires than you extinguish in your role as a leader? Focus on preventing the fires in the first place.

The Perils of Life’s Continuous Improvement Process

Consultant Wisdom, Motivating Achievement

You are only on the path toward Continuous Improvement if you can enjoy victories along the way.

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