Erin Velaer

Client Experience Manager

As DoorTwo’s Client Experience Manager, Erin stands in the shoes of our clients, paying careful attention to their needs, encounters, and overall journey through their work with DoorTwo. She exudes a genuine sincerity when working with clients and strives to create a seamless workshop experience from start to finish, including logistics, space planning, materials, and assessment delivery. Erin strives to maintain customer intimacy and is always searching for ways to say “yes.”

Prior to her role at DoorTwo, Erin worked for years as the Director of Operations for a multi-state Dermatology practice and was consistently developing ways to address client and employee needs while ensuring solutions worked within the needs of the company.

Erin earned a BA in Communication Studies from Loyola Marymount University, and an MS in Management and Leadership from Pepperdine University. Relationships matter most to Erin, and you will often find her in authentic, passionate, and playful conversation with others. She revels in baking, cooking, and especially in hosting others—life is sweetest when it’s shared with others. She is refueled by a swim in the ocean or dip in the lake. Erin has a giant Scrabble board hanging in her office and always keeps a rousing game going. Fundamentally, she hopes to never let her curiosity wane.