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Culture

Fast Wins But at What Cost?

Focus not on speed but on continuous improvement, individual initiative, and creativity for the win.
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Looking for -Ivity

Are you getting meaningful outcomes? Don’t mistake activity with productivity.
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The Great Dilemma (7 Roles of a Coach)

The role of the coach or leader is to develop an individual’s skills without simultaneously putting the rest of the team in jeopardy.
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Leadership and Customer Satisfaction

Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.
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Another Frustrating Principle: Empowerment

You can’t empower people; they must empower themselves. Reward them for making decisions and taking risks, their work will be more satisfying.
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Personal Leadership / Personal Growth

Timely leadership goals that have stood the test of time.
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Use What You Have

According to Peter Drucker, “There are no better people …. make them capable of doing the work.”
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Leading Through a 40-Foot Straw

If you are too focused on a singular goal, you limit your ability to hear other ideas and opinions.
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7 Steps to Creativity Using the 40-Foot Straw

Creativity is not a mystery; it just requires laser focus.
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