Preventing Organization Fires: 5 Questions
The true test of your leadership effectiveness is not putting out fires as much as it is what you have done to prevent the fire.
The 6 Symptoms of Leadership Arson
Managers somehow believe that, in order to really earn our money, there needs to be a crisis and they must be the ones solving it!
The Quality of People
Dr. Demings says that 85% of business problems are with the systems, not the people!
The Values Quandary (A Matrix)
High performance individuals are rare. It is worth finding ways to keep them. But what can a leader do if a high performer’s behavior is not aligned with company standards?
Fuzzy Solutions
Marketing is all about the spin.
Avoiding Stress Claims
How to use the best management and leadership methods in every situation.
The Great Dilemma (7 Roles of a Coach)
The role of the coach or leader is to develop an individual’s skills without simultaneously putting the rest of the team in jeopardy.
What is it like to work here?
SSCA has proven tools to capture an organizational or team culture.
Leadership and Customer Satisfaction
Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.
Another Frustrating Principle: Empowerment
You can’t empower people; they must empower themselves. Reward them for making decisions and taking risks, their work will be more satisfying.
