The 5 Principles of Feedback
By recognizing its sensitive dynamic, we can make optimal use of the instructive elements of feedback while minimizing unintended repercussions.
The Top 5 Most Difficult Tasks
Employee commitment and loyalty leads to customer loyalty, which is the cornerstone of success for service-related companies.
Heat in the System
The number of organizations that have gone bankrupt because of “heat in the system,” such as unresolved conflict or unidentified friction, is legendary.
Speaking of Pandemics …
The antidote is to recognize and name your struggle. Then, if possible, find a way to share it – not as a victim looking to be pitied, but rather a human being seeking the closeness that only comes from the connection of caring. It begins with being honest about a struggle.
7 Ways to Develop Your Team’s Alignment
A set of shared values within a company is the link between long-term profitability and viability. How well aligned is your company?
The Power of an Apology
Saying sorry is hard and very effective. There is power in an apology.
